What is the deposit amount to reserve Catering by the Family services for my date?
All we ask for is a $250.00 deposit. We accept check, cash and/or credit cards.
When is my final payment/guest count due?
All final payments and final guest counts are due 10 days in advance of your scheduled event date.
Is there a fee for paying with a credit card?
We charge a 3% convenience fee for all credit card transactions.
Is gratuity/tip included in my proposal/invoice?
Yes, a 10% service charge is added to the total bill. Gratuity is added at your discretion.
What does the service staff wear?
Black Bistro – black collared buttoned down shirt, black tie, black pants and black bistro apron. Polo shirts and black pants are available for informal events or upon request.
What type of eating ware do you include with your packages?
You are able to choose if you would like clear disposable eating ware or china eating ware with your package.
China includes various size dishes in Ivory with a gold rim or White with a silver rim. The utensils are stainless steel.
You can also upgrade your china with available designs. Please refer to your sales consultant for more information.
Can I hire your bartender and supply my own alcohol?
Yes, you can hire our bartender and supply your own alcohol. There will be a $250 Administration Fee incurred for this. The liability is transferred to you, the client. There are some calendar dates that require a bar package purchase to hire bartender.
We also have available portable bars and bar setups – that includes mixers, sodas, beverage napkins, lemons/limes, bottled water, etc. Please refer to your sales consultant for more information.
Can I customize my menu?
Yes, we have a wide variety of menu options that we cannot fit on one page! You may always review and customize a menu with our sales consultants. Let us know what your taste buds desire!
What is your cancellation policy?
After receiving a deposit; if you must cancel your event with Catering by the Family for any reason your deposit is non-refundable. You may take your deposit and transfer it to another event or service that our company may provide you.
What other services do you provide outside of menu and food packages?
We are a full production caterer. We can supply and setup:
- Linens/Specialty linens
- China Upgrades
- Wedding Cakes – Yes!! We have a Pastry Chef on site to create your special cake for your day or any special occasion!
How many staff members do I need for an event?
Staffing is priced based on your event details. Your Sales representative will assist you with this.
Can your staff cut and serve the cake?
Absolutely! Our staff will cut and serve the cake. We also have an on site pastry chef that can make your cake! However, even if you do not order your cake through our services we will cut and serve it to your guests.
What service time is included with the staff pricing? How much time do you need to set up and breakdown an event?
Our staff pricing is based on a 4 hour minimum event time. For every hour of your actual event over 4 hours additional charges will apply.
What are hall fees?
Various halls and venues require a hall fee for any outside catering service. This additional fee is based on a percentage of the food and/or beverages being served (ranging from 8% – 15% of the food cost) or could be a per person price.
Can you cater our event if our venue does not have a kitchen?
Of course! We are set up to cater and deliver menus ready to eat and do not require any kitchen facilities.
Do you have decorations I can use?
In our buffet packages we include scrunch and buffet decorations that compliment your colors and decorations. We can also assist in coordinating centerpieces for a business or wedding event. That is an additional charge and not regularly included with our pricing.
If you have other questions that were not answered above, or require further clarification, please contact us!